It has been approximately two weeks since domestic hot water service abruptly failed in an ongoing series of failures.

The board was shortly after and in the interim, reminded and questioned by numerous residents regarding their grave concerns as they relate to the boards demonstration of a very irresponsible lack of response and conduct in addressing this ongoing failure of hot water service to our residents.

Numerous residents have also expressed concerns over insufficient heating in their units without the requirement and extensive use of their Enercon (heat pump) units. The board  continues with their failure to understand that the design of the building requires the use of the Enercons only as a supplemental source of heat when temperatures and particularly effects of wind chill are extremely cold. This has been the case since the construction of the building in 1977 and the requirement of Enercon use on a regular basis in the winter months only began upon the recent installation of the new heating system. Net energy costs have increased dramatically as a result.

Further, management and the board have recently informed residents that they are afraid to increase boiler temperatures to “normal and acceptable temperature output settings” because our baseboard (perimeter) heating lines will start to leak! This clearly demonstrates a sad state and lack of understanding of the appropriate operation of the heating system. As many residents will attest to, there has been minimal inspection and maintenance to perimeter lines and associated valves and fittings over the past several years. Attention has primarily been limited to events of failure on these perimeter heating lines and the resulting damage. To  intentionally limit operating temperatures to well below what is required simply because of deferred maintenance is not at all acceptable.

It is not fair to residents in this building where they are required to live with unnecessary restrictions which prevent a comfortable level of heat supply to their units. Nor is it fair or reasonable to neglect the concerns and respect of residents upon their many requests for a responsible address to the ongoing failure of the domestic hot water service to the building. There is obviously a very serious operational or mechanical capacity issue with the current hot water service, and residents are entitled to a prompt response and explanation. The many requests of residents for the response of the board to advise as to the details of what plan is in place to address the yet next failure which could happen again at any time have yet to receive a response.

Residents require meaningful response and address to these few of many outstanding issues. We continue to await this response.